If you are signed in to the portal, Support och hjälp there is quickest: the case arrives with your organisation and a category, and the answer goes to your registered address. Otherwise email us. We answer during office hours, normally the same working day – if it concerns a course in progress or a certificate that has to be produced quickly, put that in the subject line and we will take it first.
What is it about?
Users and invitations
Add colleagues, send invitations and see who has accepted. Under Våra användare in the portal.
Assigning licences and booking seats
Hand out prepaid licences and book participants onto dates. Under Utbildningskatalog.
Course certificates
A participant's certificates are under Mina kursintyg. A certificate number is checked here, by anyone.
Common questions
This settles most cases without you having to get in touch.
- The invitation never arrived – what do I do?
- Look in the junk folder first. Under Våra användare in the portal the administrator sees every invitation sent, with its status and how long it is valid, and can copy the link and send it over directly or delete the invitation and make a new one. If you already have an account you need no invitation – just log in as usual.
- How do you sign in?
- With an email address and a password. The account is created through the invitation link, and after that you sign in to Kompetensportalen as usual. You change the password yourself under Min profil once signed in.
- We bought licences – where are they?
- Under Våra köp you see how many prepaid licences are left, per course. You hand them out under Utbildningskatalog, where they come off the pool automatically. Assigning a licence costs nothing extra.
- Can we buy more seats after the first purchase?
- Yes, in the portal under Utbildningskatalog. The volume discount counts the licences ordered within the same day, so it is the same scale as here on the site.
- Can we set a date by which the course must be done?
- Yes. When the administrator assigns a licence a completion deadline can be set, and the participant sees it on their overview.
- Do employees have to ask us before booking?
- That is yours to decide under Attest av köp. By default only administrators can order. If you let employees book for themselves you can also require approval, so every booking becomes a request you approve.
- We need to change the company details or the invoice address.
- You do that yourselves under Organisationsuppgifter in the portal. A name on an account is not changed there – it is used on the certificates, so a change of name is requested through the support form.
- We need a copy of the invoice or the receipt.
- Card purchases get a receipt from our payment provider, and the link stays on the order confirmation. For an invoice – write to us with the order number or reference and we will send a copy.
- How does a client know the training has been done?
- Under Våra köp you see who was assigned what. Every certificate that has been passed also carries a number, for example KP-2026-A1B2C3D4, and a QR code – both lead to the verification page, where anyone can check it without you sending any files.
Cannot find the answer?
Write to us with the name of the course and the email address it concerns, and it will go faster.
Contact us